Business Health Check

Centigrade is an easy to use, practical tool that helps you benchmark key areas of your business. It will take roughly 10-minutes to complete, we recommend finding space and time to focus.

Now let's check the health of your business, click below.

Client Details

For existing clients: We will keep a record of your Centigrade results on your profile, so that we can provide you and your business coach insights and benchmarking data. Please use the email address that you receive your Icehouse client communications through.
Company Name
First Name
Last Name
Email Address

Demographics

As a registered charity, these statistics help us understand and provide the best support for Kiwi businesses. We appreciate you providing us accurate information.
Business Industry?
Business region?
Business annual revenue ($ total)
Export revenue ($ total)
Number of full time staff?
What best describes you?
Ethnicity?
Gender?

Purpose and Planning

We are clear on the purpose of the business
We have a clear vision for the business
We have a documented strategy for the next 5+ years
We can clearly describe our strategic challenges and opportunities
We are confident that the plans currently in place will allow us to reach our strategic objectives
There is a long term exit strategy
We understand the competitive advantages of the business
We can describe the competitive advantages of our competitors

Marketing and Sales

We have a clear marketing and sales strategy
We can define who our product/service is targeting
We have grouped customers clearly into segments based on their needs and wants
We have sales and marketing targets and measure performance against them
We are aware of other products/services that customers could use instead of what we offer
Our brand is widely known in market
There is a strong process for engaging customers and keeping in touch with them
The benefits of our product offering enable us to stand out from competitors
We have a strong understanding of what would make it difficult for new players to compete in our market. (We call these things 'barriers to entry')
We have a process for driving continuous improvement through customer feedback
We have identified (any) foreign competitors that could potentially threaten our local market position

Finance

Every month accounts are produced in no more than 5 working days
The business formally reports financial results at least monthly
We translate the key financials into KPIs (key performance indicators) that are relevant and understandable to people in their various positions
We identify our future working capital (operating capital) needs and define measures to meet them
We have on-hand and up to date analysis of the current financial position of our business (including a clear view of your financial obligations)
On any given day, we have a good grasp of the company's financial reality and key performance indicators
We have access to fast and accurate financial reporting that gives me the ability to back up business decisions with hard numbers

Systems and Operations

My company is deeply committed to continuous improvement, which is consistently measured and reviewed in a fair and accurate way
We have identified potential breakdowns in our operations and developed contingency and recovery plans
We understand and measure all of the activities and services required to bring my product from conception to the final customer (i.e. ''the value chain'' for your business, including the cost, quality, flexibility and level of usage/ capacity at each step.)
The information required to measure and manage each step in the value chain is readily available and can be easily used to make informed decisions
When leaders away from work, there are systems and people in place to make sure the business continues to run smoothly

Digital and Technology

We understand the importance of harnessing digital technology for my business
We have a thorough digital strategy for my business
We have incorporated digital tools (that add value) into my marketing and sales function
We have incorporated digital tools (that add value) into other parts of my business operations
We allow customers to engage with the business through digital channels
We have heavily adopted and use mobile and remote technologies
We have robust digital security for the business and systems
We have a plan for data breaches and other nefarious cyber attacks that can be executed if ever they occur

People and Culture

An effective team culture has been fostered in our company
Our people would agree that we have a strong collaborative culture
If a key person left the company, this would have a significant impact on my business
We conduct formal performance reviews with our people
Our people know and understand which decisions they can make without management approval
Our people know the specific and measurable tasks and responsibilities that they must achieve in order to meet their business objectives
In the last month, I have spent more than 5-hours working closely with my people
When temporarily needed, our people would happily take on extra responsibility beyond their job description
We have regular team meetings with a clear purpose, agenda and documented outcomes
The combined years of experience of our team is significantly greater than the age of the business

Wellbeing and Resilience

We understand the effects and benefits of proactive organisational wellbeing initiatives that influence staff productivity, sustainability, resilience and recovery speed
There is long-term commitment to wellbeing inititatives for people in the organisation
Everyone in the organisation has knowledge and access to these initiatives
Our leadership team consistently implements these well being initiatives
These initiatives are reviewed every year, measured for their effects and outcomes, suggestions from organsational members and then updates made where necessary
Personally, I try to show authentic leadership and strengthen the organisational culture of wellbeing and resilience by practicing what we preach
Personally, I take care of myself the best I can with regular exercise, healthy eating and good sleeping habits
Personally, I try my best to be positive and constructive in my interactions with my staff every day
Personally, I have a good work-life balance when it comes to making time for life events e.g. attending kids sports games, family gatherings etc

Governance

(As a decision maker) I regularly take time out of day-to-day activities to focus on the strategic direction of the business
We have a structured process for making strategic decisions about the business
We incorporate a variety of people's views and opinions into strategic decisions
We regularly review decisions are being executed and are driving the desired results
We have established a board or a non-executive advisory board

Responsible Business Practice

Our strategy includes consideration of environmental conservation that relates to our business and its operation
Our strategy includes the consideration of social responsibility that relates to our business and its operation
We actively work to set of ethical and moral standards for running the business
We hold our businesses network, partners and suppliers to the same ethical and moral standards
We have (some) non-profit driven practices that are aimed at positive impact

YOUR Results.

Thank you for completing Centigrade. We are constantly looking for ways to define and assess what “good” means and looks like for Kiwi midsize businesses and hope these benchmarks can help you assess your journey so far. 

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Overall
Alumni
AVG 69%
AVG 56%
Your Score 86%
Purpose and Planning
Alumni
AVG 70%
AVG 57%
Your Score 86%
Marketing and Sales
Alumni
AVG 72%
AVG 55%
Your Score 86%
Finance
Alumni
AVG 75%
AVG 58%
Your Score 86%
Systems and Operations
Alumni
AVG 69%
AVG 58%
Your Score 86%
Digital and Technology
Alumni
AVG 67%
AVG 59%
Your Score 86%
People and Culture
Alumni
AVG 75%
AVG 67%
Your Score 86%
Wellbeing and Resilience
Alumni
AVG 68%
AVG 59%
Your Score 86%
Governance
Alumni
AVG 64%
AVG 42%
Your Score 86%
Responsible Business Practice
Alumni
AVG 66%
AVG 56%
Your Score 86%